Frequently Asked Questions
Like most businesses I’m sure, we believe we have the best solution for you and your needs – however, we also believe that if we give you the right information, and the right answers to the right questions, you’ll be in a far better position to judge for yourself.
So, here are a few questions and answers that will help you to find the right Electrical Contractor for you. If you would like to know anything that isn’t covered here please contact us directly and we’ll be happy to help you.
Who Do You Carry Out Work For?
We carry out electrical work for commercial and industrial clients. This can range from Councils and large businesses to landlords, shops, letting/estate agents, housing associations and high street stores throughout East Anglia.
What Type Of Work Do You Carry Out?
As highly qualified engineers, all electrical installation, maintenance, inspection and testing work is carried out. Everything from the installation of three phase industrial supplies to new builds, CCTV and fire alarm systems – it’s all electrical work. The bulk of the work we undertake is medium to large contract work, however the smaller projects can be just as challenging and fulfilling – we have electricians and a pricing structure to suit all electrical work.
Maintenance services are available for your property on a contract basis to keep your costs down, ensure your insurance company is happy and keep you within budgetary constraints.
The inspection and testing service includes fixed wiring testing of the electrics within your properties as well as appliance testing through our PAT Testing service.
What Area Do You Cover?
FCE’s offices and workshops are based in Yaxley just a few miles south of the City of Peterborough, but all our electrical services are available to you throughout approximately a 100 mile radius. Our electricians regularly work in villages, towns and cities throughout the area.
What Are Your Prices?
It’s our responsibility to ensure you get the most appropriate solution for your needs in the most cost, time and resource effective manner, which is why we will discuss your particular requirements with you, make recommendations and suggestions then advise you on pricing. As all projects are different we’re happy to give you an estimate or a quotation, which you’ll be pleased to hear, is free of charge.
Providing a professional, efficient service at appropriate and competitive rates, with a focus on customer service is what we’re known for and why we’re retained by many clients as their preferred supplier.
How Can I Book You?
You simply have to call us on the main number, 01733 247581 or email us and we’ll get back to you as soon as possible.
How Quickly Can You Attend?
Obviously, if it’s an emergency situation an electrical engineer will be with as quickly as the situation will allow.
For scheduled work, when we can start will be dependent upon your requirements and the nature of the project. However, once we’ve agreed a date and time you will be given a specific time slot in which we will arrive and we will always keep you informed. We do ‘puff our chests out’ about the fact that we have a 96.7% record of being on time. There has been the odd time where an emergency has necessitated us being a little later than agreed but if that was to happen we would keep you fully informed.
Who Will Carry Out The Work?
A qualified electrician (occasionally accompanied by apprentices) will arrive on time to complete your electrical work. They will possess the required skills and experience and will be employees (not sub-contractors) of FCE Ltd. We take extra care to screen all applicants prior to employment so you can rest assured that they are proven professionals.
When Were You Established?
FCE Limited was established in August 2001 and have been carrying out electrical work throughout the region ever since.
Are you’re Electricians Trained and Qualified?
Yes all our electricians are trained and qualified to current electrical wiring regulations – BS7671:2008. Most of our electricians have also undergone an electrical apprenticeship before becoming qualified. We adhere to all NICEIC guidelines and standards as well as being a Construction Line Member. All our electricians regularly attend approved training courses to enhance their skills – including the standard electrical regulations. We also arrange for electricians to attend courses specialising in fire alarms, emergency lighting, inspection and testing, local building authority warrants and PAT Testing.
What Accreditations Do You Have?
Please visit our accreditation page, here for full details of our accreditations.
Are You Insured?
Yes, we have £5,000,000 Public Liability Insurance and £10,000,000 Employers Liability Insurance, which means that in the unlikely event that an incident occurs you are fully and completely covered.
Is Your Work Guaranteed?
Yes, apart from being an NICEIC approved contractor we operate with a Code of Practice and Guarantee Scheme which ensures the best possible relationship between you as our client and ourselves. The Code and Scheme covers all electrical work undertaken by us in all disciplines.
How Can I Pay My Invoice?
You can pay for your invoice in a number of ways. By cheque, BACS, Bank Transfer or PayPal.
Can I Give Feedback On Your Service?
We actively seek your feedback, in fact when we complete your project we will ask you specifically for your feedback via a brief questionnaire, it helps us to ensure we keep our standards up and makes sure we’re focused on giving you the quality of service you deserve.
Where Can I Find Your Premises?
You’ll find our offices and workshops in the village of Yaxley nr Peterborough at Unit 40 Mere View Industrial Estate, Yaxley, Peterborough, Cambridgeshire, PE7 3HS